FRAMECLUB

Refund & Return Policy

Refund & Return Policy

At FrameClub PK, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • Item is damaged or defective upon arrival
  • Wrong item was delivered
  • Return request is made within 7 days of receiving the order

Note: Due to the custom and limited-edition nature of our framed memorabilia, we do not accept returns for change of mind.

2. Non-Returnable Items

  • Items that have been used, hung, or damaged after delivery
  • Items without original packaging
  • Custom or personalized orders

3. How to Request a Return

  1. Contact us at support@frameclub.site within 7 days of receiving your order
  2. Provide your order number and clear photos of the damage or issue
  3. Our team will review your request within 2-3 business days
  4. If approved, we will arrange a replacement or full refund

4. Refund Process

Once your return is approved:

  • Replacement: A new item will be dispatched within 5-7 business days
  • Refund: Will be processed to your original payment method within 7-10 business days

5. Shipping Costs

If the return is due to our error (damaged or wrong item), we will cover all return shipping costs. For other approved returns, shipping charges are non-refundable.

6. Contact Us

For any return or refund queries, please reach out:

  • Email: support@frameclub.site
  • WhatsApp: Available on our website

Last updated: September 2026